1. Communication is the process of…………………
a. transferring information and meaning.
b. listening actively.
c. writing messages.
d. none of the above.

2. Which of the following is the process of transferring information between senders and receivers?
a. Communication
b. Negotiation
c. Productivity
d. Engagement
e. Impressionism

3. Improving your communication skills will enhance your career because…………………..
a. having great ideas won’t help you much, unless you can communicate them effectively.
b. the higher you rise in an organisation, the more important your communication skills will be.
c. you’ll need to connect with decision makers outside of your area of expertise.
d. all of the above.

4. Which of the following is one of the essential goals of communication?
a. Successful negotiations
b. Sharing
c. Data development
d. Engagement
e. Career development

5. All of the following EXCEPT ____ will make your business messages more effective.
a. providing practical information
b. clarifying expectations and responsibilities
c. presenting information concisely and efficiently
d. discussing personal issues and complaining about problems

6. How can strong communication skills lead to lower employee turnover in an organisation?
a. Employees will create stronger ties in the marketplace
b. There is more opportunity to influence perceptions and trends
c. Employees will feel more engaged with their work
d. There will be fewer critical safety issues
e. There will be higher returns on investments

7. What is the name of all the parties affected by the actions of an organisation?
a. Employees
b. Managers
c. The community
d. Stakeholders
e. The government

8. What can communicators do to ensure facts, rather than vague impressions, are shared?
a. Provide practical information
b. Present information in a concise manner
c. Offer compelling arguments and recommendations
d. Identify areas of responsibility
e. Use concrete language with specific detail

9. If you start a company or become an executive in an established firm, you can expect to spend the major￾ity of your time
a. budgeting.
b. travelling.
c. communicating.
d. plying your trade.

10. What can you do to show an audience how they will benefit from your message?
a. Offer compelling arguments and recommendations                                                                              b. Clarify expectations and responsibilities
c. Present information in an efficient manner
d. Provide practical information
e. Give vague impressions


Please click here for the MCQ’s for chapter – 2A. Writing Business Messages

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