1. The quality revolution is possible because of:
A. New Thinking
B. Re-engineering
C. Radical Thinking
D. Discovering from the past

2. Who is the father of the Japanese quality management systems?
A. Joseph M. Juran
B. William Edwards Deming
C. Philip B. Crosby
D. Karou Ishikawa

3. Definitions of quality and the implications of alternative definitions are:
A. Specified Performance Range, Design Standard, Delivery Satisfaction
B. Improvement in Product Quality, Standard Grade, Character Nature
C. Value Level, Meeting or Exceeding Customer Expectations, Structured Methodology
D. Conformance to Specifications, Fulfilling Customer Needs, Fitness for Use

4. A good Total Quality Management (TQM) programme consist of the following important elements:
A. Management behavior, Recognition, Training
B. High standard of work, Permanent climate to meet demand, Services to satisfy customers
C. Role of the top management, Employees involvement, Addressing the training requirement of employees and Tools/Techniques for quality assurance and continuous improvement
D. Team work, Leadership, Communication

5. Under how many categories Quality management tools available tools will fall and what are they?
A. One category: Quality Control
B. Two categories: Organisational structure, Check Sheet to collect data
C. Three categories: Cause and Effect/Problems and solutions, Information
D. Five categories: Tools for highlighting quality problems, Tools for identifying specific Improvement opportunities, Tools for analyzing problems and their root causes, Tools for operational planning, Tools for strategic planning

6. Which award is a generic set of standards that en￾able organisations to build a quality management and assurance systems?
A. QS 9000
B. ISO 9000
C. ISO 14000
D. OHSAS 18000

7. What are the elements of a quality assurance systems?
A. Process of verification, Confirmation of design, Confirmation of development
B. Confirmation of production, Customer satisfaction, Performance specification
C. Product testing, Failure testing, statistical control
D. Top management commitment, Employee involvement, Understanding customer wants and translating them into meaningful measures, Identifying quality problems, Providing tools and techniques for problem solving

8. The resounding success of several manufacturing and service firms in recent times was invariably linked to:
A. Excellent quality management practices
B. Excellent financial management practices
C. Excellent manpower management practices
D. Excellent Logistic management practices

9. An alternative method to define quality is to:
A. Understand the various dimensions of quality
B. Understand the various dimensions of quantity
C. Understand the various dimensions of supply
D. Understand the various dimensions of demand

10. What can be defined as an organisation-wide effort to develop the systems, tools, techniques, skills, and mindset required to establish a quality assurance system?
A. Total Quality Management
B. Total Logistic Management
C. Total Production Management
D. Total Quantity Management


Please click here for the MCQ’s for chapter 8 – Theory of Constrains

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