1. Which of the following is one of the five goals of com￾municating negative information?
a. Gain acceptance for the bad news
b. Let the audience assume the bad news
c. Offer alternatives to the bad news
d. Offer the opportunity to discuss the issue further
e. Avoid sharing the bad news

2. Which of the following is one of the five goals of communicating negative information?
a. Offer the opportunity to discuss the issue further
b. Reduce the need for future correspondence on the matter, if appropriate
c. Offer alternatives to the bad news
d. Let the audience assume the bad news
e. End all opportunities for communication with the audience

3. Which of the following is one of the goals of analyzing a situation before conveying negative news?
a. Less acceptance of the message
b. Improved future performance on the part of the sender
c. Minimized damage to the business relationship
d. Controlled context for the message
e. A personal message to the recipient

4. During which step of the planning process should you determine the channel and medium for a negative message?
a. Writing
b. Sending
c. Completing
d. Evaluating
e. Planning

5. When using the direct approach for a negative mes￾sage, which of the following should open the message?
a. Reasons for the situation
b. The bad news
c. Reasons for the decision
d. A positive statement of good will
e. A statement of your desire to maintain a good
relationship

6. Which approach to bad news should be taken if you
want to get the reader’s attention immediately?
a. Indirect
b. Persuasive
c. Leading
d. Direct
e. Complicated

7. Which approach to bad news should be taken if the news is particularly important or consequential to the reader?
a. Indirect
b. Persuasive
c. Leading
d. Direct
e. Routine

8. Which of the following will help to take some of the sting out of bad news, helping your reader accept the decision?
a. Avoiding positive words and replacing with nega￾tive ones
b. Using an accusing tone
c. Telling the reader how to avoid the issue in the future
d. Explaining your qualifications
e. Writing clearly and with sensitivity

9. Use the ____ when you must deliver bad news, if your audience has an emotional investment in the situation.
a. blended approach
b. discretionary approach
c. direct approach
d. indirect approach

10. When you’re planning a negative message, ____ in order to minimize the damage to business relationships and encourage acceptance of your message.
a. analyze the situation carefully
b. be direct at all times
c. emphasize your needs and concerns
d. quote the policies and regulations of your company
e. offer an opportunity to discuss the issue in person

 

Please click here for the MCQ’s for chapter 6 B – Writing Persuasive Messages

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