1. Which of the following is used to begin a routine request when using the direct approach?
a. Details and explanations
b. Justification for the request
c. Main idea
d. Reasons for the request
e. Specific action you need taken

2. In the closing section of a routine request, ____would be out of place.
a. asking a series of questions
b. requesting some specific action
c. expressing your goodwill and appreciation
d. providing your contact information

3. In a routine request, in which part of the message should you make your request?
a. In the middle paragraph
b. At the very end of the message
c. After the list of reasons for the request
d. Before identifying time frames for granting the request
e. At the beginning of the message

4. In a routine request, what should be included in the body of the message?
a. The specific request
b. An explanation of the request
c. Benefits to you if the request is granted
d. Benefits of a timely response
e. How to reach you if there are questions about the request

5. How should a series of questions be handled in a routine request?
a. List each question in a new paragraph
b. Make each question a logical outgrowth of the previous question
c. Ask the most important questions first and deal with one topic per question
d. Use transitions and cover multiple topics in one question
e. Start with the least important

6. Which of the following assumption can you make about how the audience will comply with a routine request?
a. You all have the same goals
b. The reader will be convinced if one strong, meaningful reason is included
c. The middle paragraph will contain a persuasive message
d. The reader will comply
e. The request will include specific details about the benefits of complying

7. In a routine request, where do you explain the request, if an explanation is needed?
a. In the body
b. In the introduction
c. In the close
d. Before a list of questions
e. In its own paragraph

8. When writing a routine message, how is the explanation developed?
a. As a series of questions
b. As an outgrowth of your opening remarks
c. As an act of persuasion
d. As indirectly as possible
e. As a specific request that includes deadlines

9. A typical routine request contains all of the following parts EXCEPT
a. an opening.
b. a body.
c. an appendix.
d. a close.

10. Which of the following will enable the reader to respond to complex requests?
a. Relevant deadlines
b. Information about how you can be reached
c. Specific date and time you want the request to be completed by
d. Breaking the request into specific, individual questions
e. Combining the request with strong transitions


Please click here for the MCQ’s for chapter 4 –¬†Social Media

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