2B – Completing Business Messages

1. Which of the following should be the goal of a well written document?
a. To verbally and non verbally convey the intended message
b. A mobile friendly typeface
c. Visual appeal
d. Understanding the readers intent
e. A high score on a readability index

2. When you begin the ____, focus your attention
on content, organisation, style, and tone.
a. production process
b. editing process
c. revision process
d. research process

3. Why is it important to revise messages carefully?
a. To verify the research
b. To ensure the message gets results
c. To compose it based on writer’s needs
d. To keep the message flexible and unfocused
e. To allow the message to be viewed on a mobile
device

4. In business communication, the ____ of a mes￾sage usually have the greatest impact on the readers.
a. body paragraphs
b. appendix sections
c. topics and subtopics
d. beginning and ending sections

5. The optimum amount of time and effort required for the revision step depends on………….
a. Whether you’ve chosen the direct or indirect approach
b. Whether you initiated the message or it was assigned to you
c. The medium you’ve chosen and the nature of your message
d. Your status in the organisation
e. The action you are asking your readers to take

6. When you need to revise a long, complex document…………….
a. start the process as soon as you’ve finished your first draft.
b. start by focusing on misspelled words and grammar errors.
c. save time by multitasking while you’re revising the document.
d. try to put your draft aside for a couple of days before you start.

7. Which of the following will an audience judge based on the quality of your writing?
a. The depth of the research
b. The focus of the topic sentences
c. The amount of time spent proofreading
d. The quality of your thinking
e. The readability index

8. Which of the following should be considered during the first round of proofreading and revision?
a. Checking spelling and grammar
b. Making sure visual aids match the text
c. Inserting heading and subheadings
d. Including all the key points researched
e. Making sure the document accomplishes its goals

9. After ensuring a document accomplishes its goals, what should be looked at in the next review of the document?
a. Readability, clarity, and conciseness
b. Proper channel
c. Audience analysis
d. Mechanics
e. Format

10. Which of the following is an important point to verify when you are evaluating the content of a draft?
a. That the primary readers are clearly identified
b. That all information is accurate, relevant, and complete
c. That no points are repeated
d. That headings and subheadings are incorporated
e. That all information is given the same space and attention

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